We reserve the right to refuse shipping to countries deemed as 'risky'*. Where an order has been placed for delivery into a country deemed as 'risky'*, the order will be cancelled and monies refunded to the customer.
International Postage Cost:
International orders that are equivalent to, or above $250 AUD will be shipped FREE of charge.
International orders that are less than $250 AUD will qualify for our $25 AUD shipping flat rate.
All international orders will be shipped via Express Courier International and will be trackable on the postal carrier of the destination country i.e. USPS, Royal Mail, Parcel Force, Deutsche Post, etc.
International Shipping Times:
For delivery to New Zealand, please allow 2-4 working days.
For all other deliveries outside of Australia and New Zealand, please allow for 4-10 working days.
Please note that our parcels normally arrive in the destination country within 48 hours and any delays in delivery are due to the destination country being unable to process their items quickly. This is out of our control and we do advise customers to check the tracking information sent to them regularly so they know when to expect delivery of their item or to contact the relevant customs authority within their country to make payment of duties and taxes.
Customs Duties and Taxes on International Orders:
Please note dutiable tax into your country is NOT paid by us. It is your responsibility to check your local law and duty tax requirements.
While we do our best to avoid customs duties and taxes on international orders, in the event that an international shipment attracts custom duties and taxes, you are required to pay all Duties and Taxes on your order. To calculate whether your order will attract duty and taxes, please use the duty calculator HERE.
*Countries are deemed as 'risky' if they have on-going civil unrest causes, non-regulatory or non-government-regulated postal services, no border or customs control services, countries where the package is likely to be lost in transit due to the lack of tracking methods, and/or the lack of global courier delivery services available within the country, or by reason of 'other' by discretion.